Delivery Information

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

 

Processing time: 

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

 

Shipping time: 

The time for your item(s) to travel from our warehouse to your destination.

 

All items being sold at LukeCase are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru,South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.

 

Full refunds are not available under the following circumstances:

 

1.Delays caused by the buyer providing incorrect or incomplete delivery information;

2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3.Any un-insured order that is lost or stolen;

4.Delays in delivery caused by any other beyond LukeCase's control, such as public holidays and Customs issues.